Training Event: Dealing with Difficult Volunteers - Conflict Resolution for Volunteer Management

Event Details:

Date: July 15, 2015

Time: 9:00 am - 4:00 pm

Who should attend:

Network leaders

Organized by:

This special full day "Boot Camp" workshop will give volunteer managers the valuable tools, techniques and skills required to diffuse conflict, deal with difficult volunteers and create solutions that support everyone in your organization. Co-facilitated by Edwin Greenfield, a Certified Mediator with March of Dimes Canada and Sammy Feilchenfeld, Volunteer Toronto's Training Coordinator, this workshop will help volunteer managers understand the sources of conflict and gain the skills required to resolve conflicts among volunteers.

By the end of this full-day workshop, participants will be able to:

  • Define conflicts & disputes
  • Identify the root cause of a conflict
  • Understand the sources of conflict among volunteers, between volunteers and staff and within your organization
  • Learn the steps in solving arguments and how to handle them constructively
  • Identify the different conflict management strategies and apply various techniques such as coaching to help resolve volunteer conflicts and enhance volunteer program effectiveness
  • Gain a greater understanding of conflict/dispute resolution procedures and apply them to practical volunteer scenarios and situations
  • Gain the skills the resolve conflicts among volunteers and to effectively plan resolution according to the problems and people involved

Lunch will not be provided - coffee, tea and light refreshments will be provided throughout the day.

Registration Deadline:

July 10, 2015

Note:

Pricing - $110 - Regular Rate / $65 - Full Subscriber Rate

Contact details for the event:

Sammy Feilchenfeld sfeilchenfeld@volunteertoronto.ca Phone: 416-961-6888