Difficult Clients: Dealing with Responsive Behaviours

Event Details:

Date: June 15, 2017

Time: 1:00 pm - 2:00 pm

Location: Webinar

Who should attend:

Network leaders, General public

Who might be interested in this event?

General public

Organized by:

Charity Village

Workers remain vulnerable to the effects of workplace violence, with nearly 1 in 5 incidents of violence occurring at work. Our upcoming free webinar can help you better understand how to prevent workplace violence.

The nonprofit sector is not immune to workplace violence. In fact, research shows that workplace violence is three times more likely to occur among healthcare workers than any other occupation, including police officers and prison guards. Legislative changes have broadened our awareness of the issue, and have strengthened our understanding that it cannot ever be considered "just part of the job". This session will provide you with a better understanding of client aggression and responsive behaviours and will show you how to develop a sustainable violence prevention program.


Audience: Introductory. This webinar will be of particular interest to healthcare program staff. However, the information presented will also be generally applicable to all nonprofit professionals and leaders who interact with the general public as part of their work.

Cost: Free - Space is limited so register early to avoid disappointment


What you'll learn

This webinar will cover the following learning objectives:

  • Highlight the prevalence of workplace violence
  • Review the Individual Client Risk Assessment Tool
  • Understand the 5 steps in developing a prevention program

Registration Deadline:

June 14, 2017

Contact details for the event:

Toronto - Central Danielle Anderson: 1-888-977-7640 North & East Toronto, Eastern Ontario, National Capital Region, Quebec & Atlantic Canada Amanda Dexter: 1-877-459-1352 North & West Toronto, Central / Southwestern / Northern Ontario & Nunavut Jane Barr: 1-866-888-2232